In case of defective good, incomplete package, quality issues or wrong delivery after receiving the goods, please keep a photo record and email it to our customer service (royal_enquiry@wspharma.com)
Depending on the situation, we will replace the product or refund you within 30 days.- After we confirm the status of the goods meets the return policy’s requirements, we will notify you of the return application status as soon as possible. Please follow our instructions to send all packaging materials, including original packaging, documents and related goods, back to us.
- Any request for return or exchange due to personal reasons will not be accepted. Any goods damaged due to personal reasons cannot be returned or exchanged.
Please note: Only one return or exchange is accepted for each order.
Enjoy free shipping on all orders after discount totaling $300 or more, excluding additional charges such as stair fees and gate entrance fees.
If the order amount is below the free shipping threshold, the shipping fee will be paid upon delivery (Cash on Delivery).Orders will typically be dispatched within 1-2 working days after order confirmation (excluding the order date) and holidays.
Delivery hours are Monday to Friday, 09:00 - 00:00.
Please ensure there is someone available at the shipping address to receive the parcel, or arrange for it to be left with the management office.
Due to the large volume of orders, we are unable to provide specific time slot delivery services.
In case of public holidays, peak seasons, high order volumes, or force majeure (e.g., natural disasters), the shipping time may be delayed, and customers will be notified separately.
Pet Health Check
Vaccine
Sterilize
Pet Hotel
Pet Photography
Grooming
Party Venue
Catering
After-life Care
Pet Products
